At the Toronto Eaton Centre location, i wanted to refund an item and puchase another item. The cashier processed it as an exchange instead.
Unfortunately i did not catch this until i had gone home. When i went back to the store manager to explain and request that the process be reversed so it could be processed as a refund instead, she refused and told me i was at fault for not noticing sooner. She called a customer services agent and had me speak with them for over 45 minutes. I am not an employee of the store and am not familiar with its processes.
I feel the cashier should have listened when i requested a refund instead of making it an exchange. The manager did not help me at all and laid the blame on me as did the customer service agent. As a result of this, I will no longer be shopping at Dynamite, Garage or any of the other affiliated establishments. I will definitely voice my dissatisfaction with their manager's lack of assistance, inability to present a compromise or solution that would suit both parties, and lack of desire to retain a customer.
I have shopped at Dynamite and the affiliated stores for multiple years but moving forward, i will only be shopping at customer friendly stores. I left the store extremely upset that the manager was not willing to help me at all.